Login
Start Free Trial Are you a business?? Click Here
Daniel Cross
Terrible experience with wickes. I took advantage of the 15% off over Easter and ordered a load of guttering for one of my jobs. I organised doing this work the day after the delivery date. 2 sections were click and collect only so went to my local store to collect them and got the rest delivered. The bulk of the order came from slough store. I was shocked and appauled when it turned up. The courier opened his van and the whole lot was loose floating around in his van and with over 50 items most of them gutter joiners and clips it took a while to gather them up. I couldn't believe no one had the common sense to bag them up at least. Then when checking the items loads of them were wrong. I had ordered all squareline guttering and somehow some were roundline. I was busy so the courier said he would take the incorrect items back and unload the rest. When I went back to move what he had delivered they were scratched to pieces where they had been sliding around in his van. Then a parcel arrived with the rest of the order from their depot. What a surprise that was incorrect too. I couldn't believe how one order could go so wrong. I believe there saying is "WICKES, LETS DO IT RIGHT" well I couldn't of been more wrong if you tried. Was an absolute joke and I had to rush to organise work for the days I planned on guttering. I contacted their customer services and they said they would email slough store and get them to get in contact with me. I just didn't want the same thing to happen to anyone else. He said slough store would contact me and he would follow it through and get back to me. I said I would return the lot to my local store as it was beyond using. I mean what a waste of products. I wasted my time ordering the guttering, spent ages on the phone several times then had to return the lot to the store. I ordered if for delivery as would save me time but my god what a waste of my time it turned out to be. All they could do is offer me an apology and no one ever got back to me not from slough store or customer services. Avoid wickes delivery service at all costs.
7 years ago
Read Wickes Reviews
Wickes has a 1.5 average rating from 1,703 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial