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Anonymous
The one good thing about Wickes kitchens, is that they stock some nice kitchens, but that is where the good ends. The fitting, customer service, and professionalism is at the bottom of crap if ever there was a crapometer. Just save yourself the heart ache and get a good kitchen fitter to fit a Wickes kitchen if you must have one. They use some poorly qualified trades people across the board, they are not all good qualified Wickes fitters, some are subcontractors who are slapdash and rude. I have my doubts as to whether any of their full time fitters strive to give the finish you would expect. They leave hundreds of very upset customers trying hard to deal with the mess they are left with every year, oh and if you believe their rubbish about most customers being happy with their kitchens, just know if you are one of the ones who are let down, they won't give a damn. Don't allow yourself to be one of those “alleged few”. Know that you might receive the wrong goods, at the wrong time. They are not quick to rectify problems, they most certainly won't want to replace an expensive worktop they have damaged! If your units are badly fitted, you will probably have to live with this. Their warranties aren't worth the paper they are written on if your kitchen doesn't fit properly, or they have damaged it during fitting. They claim to give a two year warranty on fitting, yet can't fit it properly first time round, so as an after thought...p1ssing in wind really. I know they are impossible to deal with whether it is a bathroom or kitchen. I know an elderly couple who needed a wet room fitting as one was wheelchair bound, they were left with faulty plumbing and a toilet hanging off the wall. Would Wickes sort it out? Well several months later the fitter came back, but it still is not right. You pay, then you pay again in a bigger way. Don't put yourself through the heart ache. Even on Trustpilot the rating is low, hundreds of unhappy customers, and they can have reviews removed n there to even the score a bit. On other review sites the truth is told, and the ratings are low as hell...do you really believe they are all fake? Well see for yourself if you dare and have them fit that expensive kitchen or bathroom. I would rather sky dive with an old parachute.
7 years ago
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Wickes has a 1.5 average rating from 1,703 reviews

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