Like a lot of people I have had a problem with Delivery. A few £100s of wood should have been delivered on Tuesday and yes having waited in all day nothing had arrived despite having rung about 5 times. It takes ages for someone to answer the phone and they never ring back. Later that day there was a text saying delivery would be the following day in the afternoon. Again I waited in and even followed the delivery van on line but as expected it did not get to my house although at 5.45 there was a text saying the goods had been delivered. More phone calls, it would be delivered today and yes some wood did arrive but only half the order. When I rang Worcester the manager Andy Butler would not even talk to me. Waiting now for a call back to tell me when the rest of the wood will arrive. I live in hope. This is an awful company with appalling customer service, Go else where