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Alex
I ordered on the 17th for delivery to be made 24th only half the order came, I rung the store up. They come up with some story they don't hold the stock and it will be delivered tomorrow by someone else, that morning delivery company confirm between 8am - 6pm I wait in all day and get a text at 3pm saying due to technical problems it will be delayed and delivery Wednesday between 8am - 12pm again other day of work come 5pm no deliver. I go out come back, you've missed your delivery 5:45pm are you kidding me, on the phone to the local store, your order says completed, I was well its not because I still don't have the full order I was meant to get on Monday, puts me on hold, 5 minutes late (probably went to make a coffee) I can't find the manager I'll get him to call you back, Thursday 10am delivery driver at the door, brings me my order wait a min it, this is one cupboard door! I ordered 4, he doesn't know just delivered what was given, on the phone again to the local store no answer, 6 times I call not one time did they answer only reason I stopped was on the 5th and 6th it said this number is disconnected, I call the man office, guys answered tried ringing my local store says he can't get hold of them, says he will email and get the to call me back, I said this happed the other day but no one called he says he will email the manager, next day obviously no flipping call at all, I missed out I emailed on Thursday as well no reply they've basically stolen my money and have been taking the piss out of me all flipping week what a joke! I will be doing a charge backi, I suggest never to use these guys they will take and steal your money send half your order then mark it as completed, their customer service is appalling Not to mention the doors I ordered where bartered with chips out of them, a few of them had filler in places, you don't buy a new solid door for it to have filler in!! I suggest if you ever order for the Huntington store click and collect. Unprofessional the whole lot of them. It seems the only way I can get them to sort this is to leave this review
7 years ago
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Wickes has a 1.5 average rating from 1,703 reviews

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Alice, Customer Support

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