What went right? Ordered 35 boxes of tiles online with a specified delivery date. The date came and went. Husband took a days holiday to be home to accept delivery. It didn't arrive. In the meantime no telephone call, text or email apologising and telling us why they had not been delivered. After three chase up calls being passed around and a fax to Hinckley store was lied to by the manager Frank saying they were coming out by courier the following day. They never arrived. Customer service is absolutely appalling. We still don't have our tiles and the manager is now ignoring all our calls. DONT USE WICKES UNLESS YOU CAN COLLECT YOUR GOODS FROM THE STORE AND YOU SEE THEM IN STOCK. Wouldn't even give them one star out of five but had to to write this review.