Poor customer service. Poor communication. No accountability nor transparency. This goes up to senior management level. Total disregard of their customer's plight. Wickes has left us with no cooking facilities for 2 months now and we have to wait 6 weeks for them to do remedial works to a botched kitchen installation by one of their best and trusted 'Wickes approved' installers and expected us to bear the costs of the repairs! After persistent phone calls and emails they have verbally agreed to start work on the 5th June. They have shown no concern nor empathy towards their consumers. Up to now we have recieved no formal letters or emails from them! Not even an apology! Called customer services today they don't even have a record of the complaint I filed witg them more than 2 weeks ago! Wickes have just lose a valued customer and I hope others will be more wary when they're taking their business to them.