I went to buy paint at Wickes in Catford on Saturday, but they did not have the colours I wanted in stock. The staff said they would get a new order on Monday, and that I should order for click and collect on Sunday. After determining that not all the colours I needed were available, I finally ordered and paid for the colours that were available on Monday morning. The payment for this order went through. 2.5 hours later I got a call from the store on my voicemail which said, "I'm calling about your order. We don't have it. Give us a call back so we can refund you." No contact number left. When I tried to call the store back, they didn't answer. I called the general customer service, and they said the could get me a call back within 3 hours. I have a tight time-frame for painting, and now have to source the paint somewhere else. It's appalling customer service. If Wickes can't guarantee that products that are bought online are available, they should not offer a click and collect service. I can't believe a company is allowed to operate like this.