I bought a kitchen from the Huntingdon branch, the kitchen is lovely. Beware the customer service is disgusting. The measurements were wrong, and trying to make telephone contact with the kitchen designer was a nightmare, totally ignored phone messages , which we have all on record. I had to get in my car three times to sort deliveries out with her. Only to be told by the manager to get some of my products from Benchmark because the kitchen designer had not ordered items and I was paying a kitchen fitter to fetch and carry items, which cost me excess money. Then the fun began to try and get my refunds, which in the end the Hitachi finance sorted out as I paid in full but mentioned to them the problem I was having getting my refund. It has been an absolute nightmare and I have moved several times and had kitchens fitted so I am not a novice! The product is lovely but go to Benchmark do not deal with Wickes I never got a proper apology or compensation for my extra cost due to the irresponsible kitchen designer at Huntingdon. The manager there did say sorry when I asked to see him to complain, but this lady still works there so beware. The first comment she made when we first spoke to her in the showroom was men try to intimidate her as she is a young female, which I found odd at the time, to say that. I know why now after what I have experienced, she needs more training on how to treat customers and how to answer phone messages!! My advise get your own designer if buying from wickes, but I like I said earlier the product looks lovely.
7 years ago
Wickes has a
1.5
average rating
from
1,703
reviews
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