Returned taps and shower fittings to Wickes Epsom in person that were unsuitable but they said they could not refund me on my credit card because their own fitter had opened them - my refund had to be a cheque from another department. The cheque never arrived despite many, many, many phone calls to customer services. In the end, in complete desperation, I invoked Section 75 of the Consumer Credit Card with my credit card company who refunded me. I made an online complaint to Wickes who simply said sorry we will pass it on. Nothing else! Avoid, avoid, avoid!!!