Bathroom in a small flat. Approved installers charged in survey over £700 for a bath frame they said was needed to support the bath, pipework over and above what was supplied by wickes and £280 to remove the old bathroom and dispose of rubbish. When the job was finished and within days a leak in the basin because it was not fitted correctly plus w/c cistern not screwed onto wall. We then discovered instead of installing the bath panel they used a bit of cut down furniture panel [not waterproof] and when we told them to take it away discovered they had not put in a bath frame but claimed they had and we could not see it because it was behind the bath. Threatened to sue us if we did not pay the balance. Wickes customer complaints sat on the issue saying they had no record of the various E mails and calls we made. After months of attempts to resolve the regional install manager came and accepted all we had said was true and offered to get back monies we over paid and offered £150 for us to finish the install ourselves!! Customer services offered £150 for the months of worry they caused us and claimed the furniture ombudsman has been consulted by them and its fair and reasonable. This has been rejected by us and we now have to wait for the ombudsman to review our case. NEVER USE WICKES INSTALLERS OR IF YOU DO CHECK THE FIGURES THEY ASK ARE FAIR AND EXTRA COSTS ARE ACTUALLY USED UP.