In the past month, having place and paid for 3 click and collect orders, shown on-line they have stock, order confirmed and my money taken, I Have been subjected to some serious concerns regarding customer service and staff honesty! On all three occasions the order could not be picked because an item or some items were not in stock. This is advertised as a "one hour" service and you asked to await a confirmation. So 2-4 hours on and you don't get a call or email, don't bother trying to call them, you call into the store to only then be told then that your item (s) can't be picked! On the first occasion they promptly refunded my money, on the second occasion having to overly prove I even placed an order via the confirmations on my mobile phone, the phone was, shall we say, accidentally not returned by a member of staff, and on the third occasion it has taken escalation and 9 days to even get a refund! I hope I am alone in this experience but suspect I am not. I intend to boycott the brand until such time that I find somebody in customer service that even cares how badly they sell on-line and how poorly the staff deal with it. Internally I sensed this was common practice based on comments made by staff that thought and considered the issue more a joke than something they should put right. Selling on-line, not having the stock, taking the money and making it the customers problem to resolve sounds not only dishonest but also likely to lose customers. Operationally your getting this very wrong Wickes and in such a competitive market you will need to do better.