A couple of years ago we had spoken to someone who did a home visit and we also went in-store to get the quote – our reason for not proceeding was down to the fact that he came across as patronising and rude. Earlier this year, we decide to give Wickes another try. This time we spoke to someone else in the same store who appeared not bothered; on several occasions we tried to make conversation with him but there was very little engagement from him. It’s almost like he wanted to get the deal and get rid of us. We then decided to pay a visit to a different store where we had explained everything to the manager and another member of staff in that department; they appeared very sympathetic to our situation/negative experiences. After having the new designer over to measure up, etc. we decided to proceed with the order placement; and following that, that particular designer has not engaged with us since (that was back at the beginning May)! The manager had picked up the mails but last contact was mid-June! We still haven’t had the required survey – the fitter doesn’t even respond to messages; asks for dates when he can come over and then doesn’t respond – again, last contact was in mid-May! I had a call just over a week ago regarding delivery of the goods to which I informed the lady that the level of service is shocking and I do not want to agree any dates; I also explained nobody had been in touch for months! She informed me she would follow-up with the store/fitter and someone would be in touch…over a week on and nothing! I also had a text from Wickes Customer Services with a link to respond to a survey back in mid-July; I responded negatively and still no follow up call? This is just a brief summary of what has happened. Absolutely disgusted with the lack of customer service and the attitude of the staff members we have engaged with. We will not be proceeding with our order nor engaging Wickes in the future for any work we require. This has been an absolutely disheartening and frustrating experience for us; especially as we have had bad experience previously bringing in a tradesman directly. We thought we would go with what we assumed was a “reputable” company and pay that ‘ridiculous’ extra amount for doing so but the service has been atrocious.