I ordered a sinclairfire alarm from wickes on around 5th October 2018. I called them mid month to ask what was going on as I hadn't received anything. They advised they will contact their supplier to see what is going on. This happened about... 4-5 times? Each time they said they would contact their supplier to see whats wrong. After about another week of this I got a bit fed up so when I called and they said they were going to call their supplier I asked them to give me the supplier's number instead so I could call them. They assured me that they wouldn't answer. I called the number and someone answered first time. They informed me that the supplier (SinclairFire) was no longer there, and that they were a different company. I checked company details for SinclairFire and could see they had dissolved in September.. 2017!! Wickes still have items for sale from this supplier even now (Oct 2018). I called Wickes back up again to explain what I'd found, disappointed that I had to do someone else's job for them. They said they would contact their buyer to see if they had contact from the supplier. 2 more days pass and I get a call back (first time I've been called back when they said they would!) saying the supplier is no longer trading (no kidding). The only compensation I got out of this was £20 for the time wasted. The thing that I find most alarming about this is it took a random customer like me to get so annoyed with their incompetence that I had to take matters into my own hands, contact Wickes' suppliers myself, and tell Wickes what was going on, basically doing their job for them. If it were not for me they would likely still have these items on their website for sale, over a year after supplier had dissolved it's company!!! Apart from all that... the lady on the phone was very nice at least - thanks for your patience Lauren!