Just cancelled our bathroom installation. Years ago I had a John Lewis kitchen fitted. We called john Lewis someone came round at the weekend to measure up, we then went in and spent an enjoyable time designing the kitchen; a few weeks later fitting team arrived and two days later we had a new kitchen. Wonderful. Wickes... phoned up, they could only do a week day visit, my wife takes time off work, they measure up, we go in the following weekend, have a nice time with the lady planning bathroom - though have to go downstairs to find our tiles (fine). Order bathroom - “oh no you can’t order the tiles or shaver socket, toilet roll holder, cabinet, etc with me, I only do the bathroom suite. I suggest you buy those bits here now or order online”... The quote is complicated, with some written in pencil - rough cost for tiles and the estimated fitting cost. “Estimated?” “Oh yes the fitter will be in touch separately you only pay for the bathroom suite with us”. I order tiles etc online. Have to phone up several times to change the delivery date as they cannot combine it with the bathroom delivery. Next we are called by fitter who also needs to view the bathroom. My wife takes more time off work to see him. He confirms the work and the fitting costs (cash or bank transfer please, I’m not employed by Wickes) they call it specialist works (fitting tiles that is, apparently plumbing in a new suite isn’t specialist). A few days later he confirms a date. (I move the tile delivery). That was two weeks ago. Today I receive a call from Wickes ‘customer care’ wanting to know what day would be good to deliver the bathroom suite. “I don’t know, have you spoken to the installer?”. “Oh no, we deliver a few days before install so that it’s there when they arrive. You also need to check nothing is broken so it can be replaced if so. We can deliver the week prior to installation on Wednesday or Friday”. “Well those days don’t work as neither I nor my wife can take any time of from work. Will it be at a certain time?” “They text you the day before with a four hour delivery slot”. “Well that won’t work. Can it not be delivered when the installer is here? Surely they will need to be ripping the old bathroom out first anyway?” “No we can’t do that”. “Well I can’t be there the week before and besides, where are we supposed to store it?” “Oh it only takes up the room of half a garage”. “I don’t have half a garage”. I cancelled the thing. If you want to project manage your bathroom fitting, go for it. If you want an easy life and good customer service, avoid!!!!