AVOID AVOID AVOID!! Purchased bathroom and installation from wickes PLYMOUTH, supposed to fitted 26/11/18 and to take a week to complete actually finished 12/01/19.
Wickes ordered bathroom fixtures that wouldn’t fit in our bathroom, only picked up at installation and wickes couldn’t supply new products to us for 7-10 days after the proposed installation was due to finish? Myself and fitter had to source new products from competitors.
Poor workmanship, plastered walls finished like bananas, acrylic panels flex and cuts can be seen in corners of shower enclosure and not covered by corner trim supplied, porcelain tiles fell off down the wall, chipped every tile when cutting and blamed us on our choice of tiles so we agreed to purchase out of our own pocket new tiles and they agreed to fit for free.
2nd attempt still chipped the tiles when cutting, uneven cuts, broke a tile when fitting the basin and stuck it back together with grout bent every metal tile trim, and mitred corners don’t meet again we were blamed for our choice of tile, 600x300x6 ceramic that was checked by fitter before purchase??
Radiator leaked and had to have bowls under valves until fitter was able to come back out and tighten and now valves have been bent and go into the wall at an angle.
Valve for shower not fitted straight, dropped new stone shower tray apparently on his foot, there was a huge bang and I went to investigate when I got to the bathroom tray was in position?? Which makes me think it had been damaged because if that deep stone tray had fallen on his toe it would have broken his toe but the fitter was able to continue working??
Complained about all the above to area installation mgr after he had spoken to fitter and stated it was our fault as our walls aren’t straight?? Plaster board walls?? And all the boards should of been replaced to get even walls, or completely torn down?? We were quoted by fitter to replace all plaster board but he didn’t do this as said walls were in good condition??
Only agree that the tiling wasn’t up to standard and as a gesture of goodwill will will refund for the tiles we purchased and we will have to find a fund our own independent bathroom fitter tiler to take down and replace?? So much for your 2 year guarantee?.
Happily upload all photographic evidence on wickes PLYMOUTH Facebook page! But sure they’d remove as highly embarrassing!
AVOID AVOID PLYMOUTH WICKES
5 years ago
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