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Anonymous
Bought a kitchen from Wickes and the cost started to get higher and higher for installing so informed designer I wanted to find a private fitter. He informed me that if i wanted a professional job doing i should go with Wickes. Met with Wickes installer who due to bad job Wandsworth council had done with piping said some pipes needed to be moved down as they were in way, which meant couldn't put cooker where designer had planned. He was also going to build and plaster a new wall so I could have extra cabinets on my wall. Foolishly let myself be convinced they were the best for the job but as soon as they started it was one cutting of corners after another. Was told it was too difficult to move pipes after all and so came home to find a second new wall had been built, which at the top has already started to crack. The rubble has been left where it fell and cupboards put in front just hidding it. Holes made for wiring have also not been filled just cupboards placed in front, again hiding it. Was told this is normal and up to British Standards. The chimney fan is scratched and installer said it came from the factory like that, Wickes installation manager refuses to change it, in fact he seems to have disappeared and won't answer messages from builders or designer. Tap is left dripping. Units back panels are damaged. Corner of one unit is not fixed properly and is lose. Holes in wall not fixed before new tiles placed on top. Seriously the list goes on and on. Are for the 2nd time being told that this is all up to British Standards told installer to leave and now have a unfinished kitchen. Had waited 23years for a new kitchen and was charged over £11,000. Please be careful. Kitchen units are nice but installation horrendous and NOT up to my British Standards.
5 years ago
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Wickes has a 1.5 average rating from 1,702 reviews

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