Complete bathroom installed May 2017 at a cost of just under £14,000. After fitters departed I discovered shower thermostat didn't work, necessitating going in through bedroom wall to install another unit. Eighteen months later chrome started coming off shower plughole. Attempts to telephone company unsuccessful - phone rang out. Component can only be replaced from underneath, meaning whole shower cubicle has to be taken out. Customer service response in successive emails was: 1. Send pictures of plughole and whole shower tray 2. Drains only guaranteed for 12 months. I argued chrome trap was part of shower tray, not a waste system that could be clogged 3. Waste system not on order therefore must have come from elsewhere I responded to 3 that a number of things were missing from order as delivered and fitters kept going back to Wickes for bits and pointed out that under activities on the order it stated: "installation of walk-in shower enclosure and tray including waste trap and up to 1m of waste pipework." they responded 4. Only guaranteed for 12 months and not on order so nothing to do with them. I am appalled at this level of customer service from what I thought was a reputable company