Awful bathroom installation experience. I cannot state strongly enough how much I regret every starting the process of getting a new bathroom ordered and fitted by Wickes. Am kicking myself for not reading reviews etc before I did it - went on the recommendation of a friend who lives up North who it turns out since then has had issues too! We used the Guildford store - and once they had our money the problems started. The assigned fitter didn’t turn up repeatedly for the agreed time and date for the pre-install visit to finalise measurements etc so we could order the tiles. It took a huge amount of chasing and calls to the store to get his mobile to land it. The day the bathroom was delivered (Saturday before Monday install date) the bath and shower were missing - I myself had to ring customer services to ask where it was, to be told they would call back. They didn’t. When I chased I was told the items were out of stock for a month - the initial suggestion seemed to be sending drag on our installation and have no bathroom for 6/8 weeks. Our installer said he’d then have too many jobs at once so Wickes suggested he find a replacement from another supplier and they then refund and reimburse us any difference. We agreed to do that. The radiator was also missing from the order but we were told that ‘normally’ turned up a few days later delivered by another company. It did eventually - our installer didn’t know about that. The tiles we also had delivered by Wickes had a box smashed to smithereens. I rang to request a replacement - was told that even though we’d ordered them from Guildford they had come from Kingston so it was my responsibility to ring Kingston and sort a replacement. Then the installation...We were told when we booked it in the Guildford store that we had a two week installation slot booked. The Installer and I agreed 8am on the Monday to hand over keys and get started. The installer ended up arriving just after 12 having been delayed at another job, meaning I had to call work and arrange to be at home that morning instead of in meetings. So we lost half the first day of installation in our slot. Once arrived they did get to work quickly but we discovered that the design as sold to us via the In- store design team didn’t properly match the bathroom measurements. Most problematic was the concealed WC unit being too tall and when put in place per the designs not actually allowing any room to get in or out of the shower! This meant they had switch the WC and cupboard around and order a new worktop to cover it (which we had to pay for) as they’d already cut the initial one. At the end of week one we were told by installer that it was only a week slot not a two week slot and he’d need to come back later the next week to finish up - had to sign a ‘work completion’ document that listed what was outstanding (but didn’t include all the finishes etc we’d been assured by the in house design team would be covered). 9 days has now passed without a further visit to complete (including making the shower usable - we have had to keep using the gym), the installer assured us it would be today at the latest but they’ve now been caught on another job. They are clearly overloaded with jobs and given unachievable timeframes to get them done. The skip-style rubbish bag has been on our front lawn for 15 days now without collection so the lawn is damaged. Wickes Guildford are still proving difficult to track down for the refund on the missing bath and shower and promised call backs have failed to materialise. We have other work due to start at the house which was dependent on this all being done which is now at risk. All in all we have found the entirely experience a total, upsetting let down with terrible customer service at every stage. At the start of this I did wonder if raising concerns with customer services might help but it’s clear now that it does nothing - so I suppose this is just a warning to avoid for your own sanity and happiness!