We had a kitchen fitted by Wicks Havant, Hampshire. Job took 3 weeks instead of 2. Solid Wooden Walnut worktop was not oiled with the minimum of 3 coats prior to installing to the base , so we complained to the Installation manager. Their response was that he had. (I have photos proving he hadn’t, including the cuts). Installation manager went to our house when we were at work during day, and as if by magic, all visible areas were now oiled. This is not the manufacturers instruction, that states that oiling must be complete prior to fitting . They have tried to say that they are pre-oiled so don’t need to be oiled prior to installation, and that the documents are out of date. This is not true as Wicks Customer Service have now sent us the latest copy, which states the same. Dishwasher only has a thin condensation strip going across the lower surface of the worktop where the door opens however, the protection must go across the whole area to prevent water getting to the wood. The rear leg on dishwasher was also missing. When I noticed it, the fitter said. “Shame you get things like that happen, a, but I’ve blocked it up with wood, so you’ll be ok”. IM SHOCKED! The wood wasn’t even balanced right. When we mentioned this to customer service, they have told us we have to buy a leg from Zanussi and the kitchen fitter will fit. They have said they will send out a cheque. (Still not received). We paid £14,000, £8,000 for kitchen and £6000 for fitting. I’d expect a lot more for my money, in respect to service. I even had to help the fitter get the worktops to the kitchen as he was working alone. He brought his son in a few days due to school holiday, who broke our utility room draw. Be-assured, once they have your money, Customer Service will not be proactive in support.