Cancelled an order for Wickes decking x 2 packs due to being messed about by DXdelivery - promises of delivery then last minute cancelation etc - and general lack of customer care by Wickes. I was well within the 14 day cancellation policy. Spoke to DX on phone ( who had not a clue and blamed Wickes for the cockups and lack of communications) and I told them again (after sending emails also) to cancel delivery. Also spoke to Wickes on phone (after no response to emails) and was told to refuse any delivery attempt as the refund would be processed. DX eventually turned up, well after cancellation(obviously not told) and the driver marked it down as "refused" which is not the same as "order cancelled". Hopeless!! Was promised by Wickes over the phone that a refund for 225.00 would be issued yet I'm STILL WAITING to be refunded! They won't respond to my latest enquiries. DX obviously subcontracted by Wickes yet hopelessly disorganised and Wickes don't seem to give a toss about the customer. I remain out of pocket despite sending a Paypal request (ignored also) and will pursue via a debt collection agency if necessary as well as making a complaint to Trading Standards. Like other reviewers, I strongly advise customers to AVOID buying from Wickes. You have been warned....! (footnote: ordered decking from a local timber company who delivered top quality decking within THREE days! Need I say more?)