At the start the process was great. The design team were very attentive and thorough. The delivery team were the same, great friendly guys. That's where the good experience stopped. The fitter turned up to do a quick inspection before commencing the work, then hit me with some charges, that I'm sure I triple checked were included in the original actual fitting cost. The guy turned up, a day later then expected and carried out the fitting of our bathroom.. When I got home from work, I thought, great, convenient,everything sorted while i was at work. Wasn't until i started having a look at what had been done that there was problems. Poorly fitting cupboards, worktop that has been put on crooked, which in turn makes the sink crooked. Sealer work that looks like was applied with his feet! And all the cutting must have been done with his eyes shut! I then raised a complaint with wickes before the work was complete as I didn't want anything else done badly. They assured me that they were surprised as he is such a nice guy. Obviously they put personality over capability. Also, we bought an entire bathroom from the picture in the catalogue, only to be told 2 weeks later that the tiles are no longer available and we would have to pick some similar 1's. I am now waiting for the customer service manager to come and assess what has been done before anything else is done. Watch this space.......................