I purchased a kitchen and received one of the worst experiences from any company ever. Items not delivered, charged for items I'd not ordered, poor design service with very poor knowledge and constant delays. I phone and emailed customer services on numerous occasions only to be fobbed off at every turn. I was not until I sent an email to Simon King (CEO) that I received any contact from them. I was contacted by a customer service advisor who offered my some compensation but was unable to fully deal with the complaint and frankly did not seem bothered. The attitude was take the compensation or leave it. I would never use this company again. The worst customer service I have ever had.