NIGHTMARE FROM HELL! Spent THOUSANDS of pounds on a new kitchen.. As soon as you sign on that dotted line all customer service goes straight out the window. First off we got our kitchen design done by Brian in the Plymouth store... All looked lovely until, it was being fitted. A couple of measurements didn't add up (despite him coming to measure up) and as a result we lost out on worktop space and had to adjust margins and units so that it would fit together and also to make it so we could even open the door to the integrated dishwasher! The breakfast bar when arrived was damaged up both sides had to wait another week to get a new one then to call our fitter back out to finish the job which cost us more time and money. Wickes said they do checks and this stuff happens, which I understand but apparently this was all my fault for not checking everything when it arrived despite the breakfast bar being at the very bottom of the pile when it all got delivered I was expected to move over 30 heavy boxes to lift everything off, then open all boxes and packaging and check everything - my bad. There was a missing back panel which was on the design, which Wickes tried to charge us for when we called them to say it was missing, despite them showing it on the final printed design and we had asked them to put that into the order to finish off the kitchen but they ended up sending it as a 'good will gesture' instead. I have called 3 times to speak to the manager John, he has said on 2 occasions that he will call me back after speaking to the design consultant responsible and both times I have heard nothing. I have never in my life experienced such poor customer service from any company and someone that doesn't even admit fault due to a poor design that quite simply did not work. Absolutely appalled.