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Muhammad Farrukh
Hi, My order number is 905183 We went to WIckes with attached picture of the below mentioned link which is a complete package for £650. However, instead of the provided bath screen I requested that one to be replaced by Sliding bath screen. The revised quote which we received was 638 and after discount we paid 573. Now when we are fitting the bathroom the designer has deleted the Front panel when he customised the package plus he changed the toilet instead of Pheonix he provided Avalon bathroom When the driver came to deliver he forgot toilet seat and basin pedastal in the van and asked me to sign it as all delivered and up on rechecking I figured out that 2 items were missing. And today when the plumbers are fitting the bathroom they highlighted the above. I’ve calling the designer whole day yesterday 4 times nobody is picking my phone. When we called customer service they said cant confirm the panels you need to go to store. In morning, I took a half day of from work I went to store the executive designer team doesn’t start before 11am. Wickes think that customer is a fool that once he has paid the money you can do all kind of scams and lie with the customer and he wouldn’t do anything apart from waiting and chasing you because he has bought the product from you. In 2 days all I have done is chased you people and my brand new bath is different to toilet , bath panels are missing and no one is there to take responsibility of the missing panels and no one knows why it wasn’t part of the package and which ones are replacement
5 years ago
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