DO NOT ORDER YOUR KITCHEN FROM WICKES Due to be delivered on 13th August (apparently a weight restriction on the road leading to my street) so taken to local store to try and arrange a smaller wagon to bring it to my address. They didn't have one. After ringing customer services and the store numerous times that day, I was told it would be delivered by courier the following day. Told firstly by customer services that it would arrive between 1 and 3 and then by the store that it would arrive between 9 a.m. and 1 p.m. Guess what, it didn't arrive at all. Rang customer services and the store to be told they had lost the kitchen and they didn't know where it was!!! My first bugbear is that there is no weight restriction on the road leading to my property. Secondly my partner (who is self employed) stayed at home to wait in for the kitchen on the 13th August. He lost a days wages. Thirdly my son worked from home at my property, not ideal for him, on the 14th August to wait for the courier delivery that never happened. Customer services wanted to order me a whole new order of the same kitchen again and get it out to me today. What, so somebody would have to have a day off again, only for it not to arrive, I don't think so. Told them to cancel the order and I wanted a refund. Guess what I have to go into the store for the refund. Guess what the store need to get approval from customer services. These people have had £4,000 of my money for a month, sat in their account from the day of order, and they can't refund my money. No managers in customer services to speak to after 5 p.m. The manager in the store is on holiday! I am still waiting for a refund. Avoid Wickes like the plague, they take your money then don't want to know. No idea about customer service. I wouldn't recommend anybody buy anything from this store, I certainly won't be setting foot in the place again.