Found some really nice tiles very reasonably priced, delivered bang on time great, tiler came and started to lay the tiles and he stopped and showed me the tiles were warped and unusable. 10 boxes purchased 8 of the boxes from the same batch were all warped. The other 2 boxes were ok, contacted wickes the guy looked at the stock and found ALL the tiles from that batch number were warped. Asked for replacement no date given, during this time the tiler is waiting, found out that some tiles were at a store 20 miles away and I could go and pick them up that day. I rang the store the manager did not know about it and finally found that he didnt have 10 packs of the same batch number they were all mixed. At this stage I had had enough of wickes and told the store to come and pick the items up to allow me to get my money back. I am annoyed that more effort (or any effort) was not made to find the tiles of the same batch, and why on earth were 2 different batch numbers dated over 12 months apart sent to me THEY HAVE TO MATCH. The tiler has lost a days work and is having to shuffle his work around and I have ordered the tiles from elsewhere at a greater cost but time is going by. I dont think this is a professional way to go about things and once again I am having to write a poor review and am out of pocket. In the past Wickes has always been my first choice I will have second thoughts now. The guy said he would pick them up in the morning I hope so as they are in my hall.