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Peter
If you are thinking to buy a kitchen from Wickes - DON'T. I asked for mine to be taken out after fitting because it was so bad so that I could go elsewhere but this apparently is not possible. £10,000 GONE!! SUBSTANDARD workmanship. Their own quality control guy said the kitchen was up to the standard that Wickes require. However when I pushed the issue the Customer Service Team sent out another fitter to look at the kitchen and he accepted all the faults that I had reported AND found more that I hadn't yet seen. APPALLING service.... PLEASE DON'T BUY A WICKES KITCHEN. You will be better taking your business elsewhere. The salesman was a truly nice guy and told us of his awards for kitchen fitting. The finished kitchen does not however meet our requirements. The fitter was nothing better than useless and we later refused to have him back because the standard of his work was so poor. PLUS - he overcharged hugely on top of the already high fitting cost paid to Wickes. The work took 6 months to resolve - many hours on the phone and so many emails back and forth. PLEASE DON'T GO TO WICKES *** If this post saves 1 person the heartache that I have experienced then it will be worthwhile. The new fitter who came to resolve the work was great and he put stickers over the damaged areas inside the units which were fine at the time, but now... these stickers are increasingly obvious as they don't fair well with being cleaned. He also had to take a part of the unit apart to make it fit properly but now this has resulted in the new cushion floor I had fitted bubbling up because it had been laid already. Please, please, please - DON'T !!!
5 years ago
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Wickes has a 1.5 average rating from 1,702 reviews

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