Shocking online experience *beyond belief actually* (I posted this on Trust Pilot as well) Shockingly bad service!!! On 27/8/2019 I ordered skirting boards and only after checkout did I realise that although it showed up as "in stock - next day delivery" it was not in stock but would take 7 days to arrive. I called up their customer care line within 2 minutes. Spoke to someone who assured me it would be cancelled. The smaller part of the order would arrive the next day directly from wickes so I should refuse it at the door (which I did = waste of fuel to come the whole way here). I then get a confirmation that my item (that was cancelled within 120seconds of ordering it) will arrive tomorrow via courier. Ridiculous and a waste of everyone's time. Now I will have to wait at home to refuse a delivery I cancelled and wait up to 14 days to get my money back. One star for bad, sums up my experience. I have added my order number (optional) so their management can see how better to do things and not have people like me leave 1 star. 3/9/2019 my cancelled item has not been refunded and today my skirting boards have just been re-delivered. What the actual hell!!!!! Now phoned wickes, had the phone put down on me and phoned the second time and Tammy (who is the only person so far to be helpful) reassured me the timber company (not wickes themselves) will contact me in the next three hours to collect the cancelled order. Note that the driver refused point blank to put them back on his van and told me to call up so that they can arrange to collect them AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Phoned SCA Timber and lady "Mary" on the phone said it would be collected before 6pm. Obviously they didn't come. 4/9/2019 4.30pm * Waited all day for the skirtings to be collected but of course NO SHOW AGAIN. Called up SCA Timber and same lady told me he didn't have time to collect them today but he will come tomorrow. I am fuming, I have to wait again for someone to come (or probably not come) to take away something I cancelled and has been delivered twice. Phoned "Mary" from SCA timbers (wickes) again, driver coming before 6pm today? Lets see!!! I will update this review as and when I ever get my refund and the item eventually gets collected!