I have been waiting almost a year from November 2018 for Wickes to complete the outstanding work on my kitchen which I have paid over £10,000 for. In addition, during the initial delivery last November, the driver insisted on trying to get his articulated lorry onto my driveway despite being told not to by several people. Consequently the driveway was damaged. Photos were provided at the time to Wickes. Since then I have had to resend photos of the damage, sent in quote for repair of the damage amounting to over £500. Wickes customer services were dismissive and rude. I was offered £50 ‘as a goodwill damage’ to repair the drive!!! The staff from the fitters to the store staff to customer services to managers do not care. They are rude, patronising and dismissive, using aggressive ‘broken record’ technique and passing me around, each blaming the other. The quality of the kitchen is not good for the price. I have told them how disgusted I am with their poor regard for customer service. I have made numerous phone calls, chasing up, since initial installation in November 2018. I have texted and emailed to no avail. Nobody gets back. Wickes staff are quick to blame the customer and have no regard for or understanding of the stress and frustration, time taken by the customer to resolve the outstanding issues. I have sent formal complaint e mails but have had no response written or otherwise. This is an appalling company who have no regard for customer service, all they are interested in is getting a sale and getting the customer’s money. Taking legal advice and taking this complaint further.