We purchased the Intelliga kitchen (one of the most expensive Wickes kitchens) which was installed 4 months ago and is still incomplete. There was a huge mix up over the delivery and installation dates to start with. The when the installation took place, we had damaged appliances, leaks under the sink, damaged cupboard doors, doors falling off, broken seals on the quartz worktops after 2 weeks, plinths falling off, soft close Blum drawers that won't close (or open with the "touch of a hand" like they're supposed to). Customer service is abysmal. Drawers and mechanisms have been replaced twice and still do not work. They even left the replaced drawers and cupboards on our driveway for us to dispose of. We now have to seek legal advise. Such a stressful process to get even a response and even then Wickes show no empathy or urgency. We sent photos and videos. We sent a formal complaint and even raised it to CEO level He did not even bother to respond but instead forwarded on our email to their substandard Customer Service department who had already failed to deal with our issues in a timely manner. I would not recommend using Wickes for your kitchen purchase and certainly not for an installation. We have no option now but to seek legal advice.
5 years ago
Wickes has a
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