The design process was brilliant, but that's where it ended. Each subsequent part got steadily worse, from booking the installation (they got the dates wrong and delayed us two weeks, meaning we had to change our building work), to missing items in the delivery, promises to resend not kept, more missing parts, additional costs, substandard installation and a slopey-shouldered fitter. 6 weeks into our intended 1-week install and we still have no working kitchen, are cooking in the shed (alongside the mice and spiders as we try to cater for 2 very young children). The granite is beautiful but installation was shocking, outsourced and done by a complete novice, sending all our cupboards out of whack, thus impacting our gas connection, tiling, etc. 5 days in and, despite multiple attempts to contact Wickes by email and phone, I've drawn a blank in terms of getting hold of the people who can resolve my issue. The entire kitchen aftercare team was absent all day today and nobody has taken any ownership of the problem. It's apparent that they only want the money and, after that, they couldn't give a monkey's uncle. The additional stress, time and financial burden we have incurred (despite still not having a functioning kitchen) is insane and we wish we'd gone direct to our builders, a proper kitchen installer, or someone like Howden's. If you value your time, cash or sanity, I advise you steer well clear of Wickes kitchens!