If you are considering selecting Wickes for your brand new kitchen, I would strongly advise against it. We made a huge mistake in ordering our kitchen from Wickes for our brand new kitchen extension and having it installed using there professional installation service. Prior to our installation starting, we had an agreement with the installer to start installation on 7th June, and working on the weekends to complete the installation. However on the first day of the installation, the fitter cancelled on us and was only available to work on one of the days even though we had agreed that the fitter would work 3 consecutive days.
The fitter didn't have any professional tools and at times using our oven to cut panels, when he finished each day, there was dust everywhere in the house and we had to vacuum the room multiple times.
We have had to deal with incompetent fitter and had to wait for months for our kitchen installation to be completed. The worst part is the customer service is as bad as the fitter where it takes them more than 3 weeks to reply to your emails and issues.
Our Kitchen installation started in June 2019 and it is still not completed. We had remedial works completed and deliveries every week because they kept ordering the wrong items each week. We thought we were going to get a professional installation service as showroom installation but this is not correct. One of the sticking point during our installation was that the installer was incompetent and used the wrong panel to start our installation, he was supposed to use a filler piece which is 25mm to start the installation however he used an 18mm back panel and stuck tape on the front side.
Contacted customer service and installation manager about the issues, I was told explicitly that there will be a lot of work required to complete the remedial work and offered me £70, which is bit of insult considering the amount of money I paid for a professional installation. I paid for this service so that I do not have issues such as this. The customer service told me that the remedial works has been carried out and that means that contract has been agreed. There are still a lot of remedial work that need to be addressed.
If you want a brand new kitchen and want to get your money's worth I would STRONGLY recommend not buying it from WICKES or going for there professional installation service, because you will receive service like any other installer and there is nothing professional about the service.
5 years ago
Wickes has a
1.5
average rating
from
1,702
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.