Terrible collection service. Having been refused by the store to return 2 vanity units for a refund, I arranged a collection. Taking a day off work and then waiting from 8am till 6pm - no one had turned up by 1.30pm so I checked the collection was taking place. Having been reassured, it still wasnt collected by 6.20pm and then I was told it had been moved to the following day but it would be 7am till 1pm. More time of work and then having to call them at 1.30pm to check why it hadnt been collected again. I was then told it would be collected by 6pm. At 6.50pm I telephoned to see why no collection lorry had turned up and no explanation could be provided. I was then ironically offered the facility of taking it to the store myself, which i wanted to do in the first place. The further insult was that the store couldnt refund me. I would have to wait why they telephoned customer services to see if they 'could' do it. Then out of the blue the next day and without any notice at all, a driver turned up to collect. Fortunately another family member had popped home and answered the door and at last the items were collected. What a pathetic performance from Wickes, I'M STILL HOWEVER WAITING FOR MY £150!