Read the T & C's before making any purchase from Wickes. I paid by debit card for a storage shed with the agreement that I would receive it delivered next day. The following morning I received a text to say sorry but it would be delivered the following day!!! So, rang the tel number as I was not available next day. Constantly engaged for over an hour. Then I rang customer services at Wickes. Constantly engaged. Then tried ringing the depot I purchased from. Hurrah! Spoke to a lady who wasn't sure whether I could cancel my order to pick up (as it turned out it was too big to fit in my car) or to get my money back which had already debited my account. So, she told me she would contact customer support and ring me back in 10 mins. An hour later still no call. I decided to get in my car and go to the store to ask for a refund in order to purchase same goods from Argos. On arrival the lady who was going to return my call was attending a customer at the till. "It was me you spoke to but sorry I can't get through to customer services". At that point she asked a colleague to take over her till and waited in the answering message queue which took a good 10 mins before discussing what I wanted. The outcome... YOU DON'T GET A REFUND FOR GOODS YOU HAVE NOT RECEIVED. EVEN IF ITS WICKES FAULT YOU HAVEN'T RECEIVED THEM. ANY GOODS THAT HAVE LEFT WICKES AND ARE WITH A CARRIER HAVE TO BE CANCELLED BY WICKES AND YOU NEED TO WAIT UNTIL THOSE GOODS ARE RECEIVED BACK INTO WICKES STOCK AT HEAD OFFICE. ONCE THAT HAS HAPPENED THE CUSTOMER WILL BE CONTACTED BY EMAIL AND TOLD TO RETURN TO THE STORE OF PUCHASE TO PRESENT THEIR CARD FOR A REFUND!!!! which is really helpful. I'm now stuck with equipment in the open garden that was meant to be in a storage shed, no money to go elsewhere to purchase the same shed because Wickes have that money and I have probably got to wait at least another week to get that back. If I'm lucky. BUYER BEWARE