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Abandoned Customer
********Wickes Have Abandoned Us Mid-Installation******* We chose Wickes for a bathroom installation as we thought they'd be a professional and trustworthy company to deal with. We couldn't have been more wrong. They have abandoned the job and left us with nothing but an empty shell of a bathroom - no bathing facility, no wash basin and worst of all - no functioning toilet. The builders broke the toilet and have left us in a lurch and Wickes have washed their hands of the job and have walked out on us. There isn't even a door left on the bathroom, we've had to put up a bedsheet up in the doorway! This all started after we made a complaint about the builders being unprofessional and inconsiderate. It was escalated to the store manager and the installations manager. We thought they'd be able to come to a resolution, especially given the fact that the only toilet in the house is now out of use. But all they did was come to the house, take pictures of the bathroom, collect the tools and walked out, refusing to do anything more for us. I am in utter shock that a well known company like Wickes would treat a paying customer so badly. Since yesterday we've had to keep dashing to the local Morrison's to use the toilets there and are awaiting an emergency plumber to come install the new toilet. I am shocked and appalled by Wickes and want to warn potential customers to think twice before trusting them with any work.
5 years ago
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Wickes has a 1.5 average rating from 1,707 reviews

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Alice, Customer Support

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