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Donna Hainsworth
Do not get a kitchen from Wickes Bury Lancs Problems from day one, warped worktops delivered, wrong hob, faulty cooker and faulty fridge freezer, trying to get help from Wickes has been non existent, all smiles and promises until things started to go wrong. Sales person Adam said it's best to sort everything ourselves as he is just the middleman. (surely he gets the commission for this) Then told me I had to sort the appliances myself. For 2 weekends we had no appliances. Ended up speaking to a to Store Manager, who passed on his apologies with the promise of help. Have we spoken to him since. NO. We have sent an email to himself and the installation manager as between them surely we would receive some customer care. NO, NOTHING. Another weekend has gone by and still no counter-tops as they only delivered one, the second time. (How do they make any money with all the errors). They are coming again on Thursday with hopefully a top that won't be bowed. (fingers crossed) So since starting my kitchen at the end of October, still unfinished. The only help we have had is from the kitchen fitter, Mike. He has informed us and helped, as best he can. Be Warned.
5 years ago
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Wickes has a 1.5 average rating from 1,702 reviews

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