Got to be the worst company I've ever dealt with. Buy from them at your own peril. If you value your mental health, your time, your well-being then please heed the advice of so many on here. There are MUCH better companies out there that offer MUCH better products, MUCH better service and MUCH better customer service. Wickes fail in all 3 of these areas and do not accept any blame when problems arise. They do not recognise consumer law or what it requires of them as a retailer and even if they admit (after much badgering) that they are wrong, they will still make it impossible for you to get a refund unless you jump through hoops for them. You'll be left either out of pocket or (if you have the strength to carry on) having to take them to court for a refund. Buyer beware! There's a Facebook group purely for disgruntled Wickes customers. If their company was any good, why would there be a need for hundreds of customers to go there to vent and ask for help? What's even worse and more shocking is that they know about this group and instead of using it to resolve issues, they use it to threaten and intimidate customers into removing comments and thereby attempting to deny you your right to free speech. They are hateful and they don't care about their customers - please don't fool yourselves into thinking they do!