My star rating would have been zero but I had to put one in order to write a review. The process started OK, the staff at Wickes in Baildon were helpful and pleasant. The problems started when the AluSplash splashbacks were fitted. The fitters had no idea whatever how to fit it properly, and it looked poor with the edging strips fitted the wrong way round. It also brought to light that the wall cupboards had been fitted far too high and after a few days lots of the trims fell off together with a blanking panel. It also showed up that the remedial work done on the walls prior to fitting had not been done correctly round the window so it was impossible to fit the splash back round the window and fit a window sill. also the overhead cupboards over the breakfast bar started to shift when anything (mainly glasses) were put in them so the glass doors were very badly out of line. I managed to get a visit from the so called Installation manager who also had no idea how to fit the splash backs, he also tried to adjust the glass doors to no avail only damaging one of the end panels, in fact he appeared to know very little. The fitting instructions for the splash backs are plainly available from the manufacturer and also on U tube and even I could understand them. He didn't even know that the edge trims that are used for the corners round areas such as the window frame were available, he said they weren't. After that I heard nothing, I made complaints almost every day to various departments to try and get something done, and while the people who took the calls appeared to want to help nothing happened. In effect they had got their money and couldn't care less. eventually I resorted to emailing the CEO of Wickes and something started to get done. It was eventually rectified by two somewhat older fitters who had to do a lot of remedial work to get it into a reasonable condition. All this took around six months during which time it was impossible to use the kitchen other than cook meals and we were basically camping out in the living room which at my age is not very good and we found it was very stressful. While the quality of the kitchen seems reasonable the problem was with the incompetent fitters employed by Wickes . Also Wickes senior management don't appear to give a damn once they have got your money. Lets face it over six months to fit a kitchen is not remotely acceptable. I certainly would not recommend Wickes to change a door handle never mind a kitchen. While the adverts say you "should have gone to Specsavers for glasses" I should have gone to B&Q for a kitchen.