Was sold a defective product by the Hertford store. Took it back and the manager was very rude and refused to take it back. She told me I would have to contact their customer service department. I did, they were useless also. Told me a pack of lies, which I caught them out on. They then said the store would contact me within a week to sort out. That was a month ago! Disgraceful service. I will never use Wickes again and to be honest I'm surprised they are still in business. Avoid at all costs! As a footnote I returned said defective item as directed by customer service. I left it on a shelf for them to dispose of.