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David Bowen
Bought Sophia kitchen units (MDF fascias) in 2015 and a year and a half later the door of the tumble drier ‘blew’ with a big bulge from heat and moisture. I bought another door as I thought it was the fault of the drier but now most of the other fascias are cracked and suffering from water ingress. I wanted to see if the 5 year warranty covered this but Wickes claim ‘ that the issues raised are caused by a mixture of Impact Damage and excessive Moisture Ingress which will have been from either spillages, cleaning or possibly poor aftercare. In either case there has been excess moisture where it has not been removed.“ The model is now discontinued so I now have to probably replace the lot as a match will be difficult. I feel very let down by the quality, guarantee and customer service and won’t be back to Wickes in a hurry.
4 years ago
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Wickes has a 1.5 average rating from 1,702 reviews

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