Ordered some paving slabs from Wickes and spent £325 and they took my money, nobody contacted me about delivery and when I contacted them to chase it up I was told to wait for a call from the supplier, Wickes then called me back a few hours later to tell me that the product doesn't actually exist and that they will refund me which will take another 5 working days. Thanks Wickes for holding my £325 for 10 days. Their customer service response to this was, I am sorry but there is nothing further I can do for you. I have worked in customer service for around 8 years and as a customer service manager the least that I would expect is either a similar suggestion of an alternative product or a £5 voucher for the inconvenience.