I am absolutely disgusted with Wickes service. On the 29th March i ordered and paid for 20 bags of sand and 10 bags of cement. The earliest delivery was the 17th April. I was willing to wait as due to COVID19 i couldnt work. On the 15th April the Norwich branch contacted me to say the order was cancelled due to items out of stock (not my fault), i was instructed to wait 3 working days for payment to return to my bank. On the 3rd working day i checked my bank and with no payment contacted the Norwich branch who advised me to contact customer service. So I customer service and explained the situation only to be told that a refund would now (20/4/20) be issued as it wasnt issued on the 15/4/20. I will have to wait a further 3-5 days for the money to return into my bank. I paid on 29/3/20, Wickes informed me they'd ran out of stock over 2 weeks after i paid and now i am being made to wait even longer for my money that I'm entitled to because none of this was my fault it was entirely WICKES!! Please make sure when issuing refunds the Norwich branch are putting them through, i cannot work at present due to COVID19 and money is short, therefore that money can help support my family NOW! I waited for their response which I received via email 26/4/20 to be told that the refund has been processed and my money is now in my bank. Checked bank yesterday 27/4/20 bank told me that they haventvreceived any refund from Wickes. Just checked again today and still no refund in my bank. This is more than the time allocated for refunds and quite frankly this service is the WORST customer service ever. Anyone know my rights as the stress is damaging!!!