Placed an order end of March, delivery date was for 17/4/20. Delivery never arrived, even though has text the night before stating it was going to be delivered an planned. Left it a few days as assumed delays due to coronavirus. Then tried to contact wickes - each time need to queue to get on website. Sent an email, no response. So tried online chat. Queued for 45mins for an advisor who then told me the order was delivered at 10:56am. I advised them I wouldn’t queue for online chat if I had my order!! Advised them I had cctv evidence to show no delivery. He said someone will contact me from customer support within 48h and I’m still waiting. This is fraud by wickes - why are they marking their orders as ‘delivered’ (with even time of supposed delivery) when this is not the case.