I placed an order for a garden gate on 27th of March 2020. It was delivered on time on the 4/4/20. The garden gate was an shop ex display, the price was taken off , you could see clearly that the tag was ripped and the staple clips was still there, and the gate was damaged and scratched. I refused delivery, the driver took photos and he told me that he would get someone to contact me. I waited 6 days and I heard nothing. I email customer service and they simply replied with an automated mail that someone will contact me shortly. Nobody ever did. On the 10th or April, I decided to ring. NIGHTMARE. After 40 minutes in the queue I spoke with a chap and we did go through everything and he told me that all it was sorted and the refund money will be with me 5-7 days. Hahaha. After 10 days of no money I gave another ring and Waite again 45 minutes to speak to another chap, and he told me that the job was done but they just didn’t click it to proceed. Human error. In the end he apologise and ensured me that MY MONEY will be with me in another 5-7 days. After that, the same day a lady called me from wickes Bury to ask me what was going on and why I refused the delivery. I explained that it was damaged. And that it’s now sorted and she ring too little too late. On the 11th of May still no money in my bank. So I couldn’t not face speaking to another person, so I did the text messages with a rep called Chris. He was apologetic ( fake as usual) and told me that he is confident that the refund will take place this time ( I wanted to know why this isn’t happened the previous 2 times) but no answer. I feel that wickes are playing something bigger behind this. I think the try to keep the cash as long as possible coz of the pure survival of the company during the Covid19 issue, so they not giving refunds back to customers which in all its a lot of money. Just mine it’s £125. So I hope they all safe and well but I also hope that this is dirty from their side and with that been said, I’m hopping they do go out of business. YOU CANT PLAY WITH PEOPLE MONEY IN THISE DIFFICULT TIMES . I’m also waiting to see my phone bill and if it’s expensive those 3 long calls I’ve made I will be seeking a compensation for that too. Regretfully I will say : STAY AWAY FROM WICKES. Go to other places that they refund your money fast if it’s a problem.