Had the misfortune of dealing with Nadir and his team in 2019. Nadir began by stating that our recently done bathroom was overpriced during the design consultation. He then promised the earth saying we would be provided "the best" builders. unfortunately he lied and we actually got builders who were meant to be checked on each day as it was their first kitchen. Obviously it was a complete disaster and the installation was done to a very poor standard with lots of damage around the house as well as damage and holes in the finished units. We were promised two weeks installation but in the end it took over seven months to complete. Simon the regional manager took over however he is uncontactable (even customer services can't get hold of him) and again failed on multiple promises to fix the work and offered a derisory gesture of goodwill of about 2% the total cost. The builders were fired but we were the ones who suffered. You can only assume they are due to employ new rookie builders for jobs coming up... The work was finally finished in February 2020 with customer services unable to get hold of anyone who can make a decision and they have stated explicitly it can be normal for it to take up to seven months to have work rectified. Unfortunately their current procedures are not up to a standard you would expect and you would be better off looking elsewhere. I have also just had to replace one of the isolation switches they placed due to it being faulty and repair the pipe to the washing machine.