Unfortunately you are unable to give zero stars otherwise I would. I wish I had read this review site before ordering online from Wickes. I ordered a door was given a delivery date and the payment was taken from my account only to be informed the day before the delivery that the door would not be arriving. After a week of no contact I finally managed to speak to speak to somebody in Customer Services only to be told the door wasn't in stock and they would have no idea when or if it would be. Since then no refund has been given, no emails replied to and nobody is answering the phone. Please avoid unless you want to spend weeks of your time chasing up your orders or refunds which will not be forth coming.....a terrible company to deal with!!!