I ordered one fence panel on 4th April (along with some compost). The stated delivery date was 5th May. The compost turned up on 5th May but the delivery note states that they didn't pick the fence panel. Delivery driver said it was going to be delivered separately the same day. Nothing. The customer services line is engaged 8am-5pm. I have sent 4 emails carefully explaining the situation and including the delivery note - I have had one reply on 14th May promising delivery. Nothing. I went to local store who promised delivery on 1st June. Nothing. I needed to replace the fence panel before we moved out (3 weeks ago now) and Landlord is withholding return of my deposit (££££s) until the fence is fixed or he will employ a fencing company to come and replace it with £££s deducted from my deposit. Stupidly I held out all this time and have only realised that my experience is far from isolated. Just like the experience of others below, they have already taken my money. In the future I am going to avoid Wickes and Travis Perkins (parent company) at all costs as their systems, logistics and management appear shambolic.