We wanted to build a bespoke swing in front garden and though we've had bad experiences from Wickes before, due to CV19, there were no other timber merchants available, so; 230520 We placed our order from Wickes, delivery arranged for 080620. After we placed order, we realised we needed an extra item, so emailed to enquire how to add this extra item to order 240520 Wickes replied, to advise cannot add item to order, has to cancel and reorder We replied to request for order to be cancelled 260520 No reply from Wickes, we called, Wickes cancelled order, but advised this order is divided into two parts, Wickes part is cancelled and refund invoked immediately, however, other part is from timber merchant, have to wait 14 days. We made another new order. 290520 Delivery of 3 pieces of timber, realised they were from first order, not from our new order, courier instruct us to contact Wickes to arrange collection and refund. Immediately emailed Wickes to advise 030620 Received numerous automated template replies from Wickes, with no personal response to our concerns raised. 040620 Now the 3 pieces of large long timber (45 x 170 x 4800mm) are lying blocking our front garden path to the gate, causing both nuisance and health hazard to all of us, especially a 61yo man with heart condition, yet Wickes have yet to respond either to arrange recollection or refund, except to blame the CV19 situation for their malaise non existent customer service. I have asked my builders if they can use the timber, but they are not keen to do so, because as you can see from the photos attached, the 3 pieces of timber have large cracks (over 12cm), knot hole that goes right through its width and numerous tie cuts into its edges.