I wanted to order all the items to put up some fences - first issue they dont deliver fences!! So thats half the stuff they dont do. I ordered postcrete, screws, posts and a few other bits - had to order over two weeks ago for a delivery slot (that slot was yesterday). The night before I was called to say they didnt have postcrete - wth cant they check in advance or allocate stock to orders, so now they wont deliver my fence and dont have the crete, I could have had time to order it elsewhere so it all arrived the same day! Then the delivery - when i booked it said a 2 hour slot would be given 7am-7pm. Well, nothing, no slot. Im self employed, I need all the work I can get at the minute - but this kept me tied in at home until almost 5pm - turning down work, as sods law if Id have gone out at 11am thats when they would have come. Trying to ring them..... you may as well be trying to get hold of Santa Claus, I was hung up on at least 5 times- ring ring ring - receiver picked up and hung up - what an abysmal service. I never did get through (Wigston branch Leicester) One of the posts I got was split - terrible service, terrible products - the only bonus is Ill be able to use somewhere decent to get the fence panels and crete (both of which Ive actually found cheaper elsewhere for the same thing) Avoid terrible customer service (a few bits has cost me over £150 in lost work due to the inept delivery system - If i knew id have to stay in all day I wouldnt have bothered, but being told a 2 hour slot would be allocated on the day I thought that would be ok)