My complaint is about Wickes supply and install a kitchen back in Janaury 2020. From not being able to organise a delivery date to horrendous 'kitchen fitters' it was a shambles from the start. This was made worse by being an elderly consumer and living alone I was treated to ageist remarks and constant demands for extra cash as parts of the on going fitting was 'not included in the price paid'. I constantly told Wickes and asked for support but Wickes kept referring me to the installers as it was deemed a separate contract even though Trading Standards advised this was not so. Laminate flooring was laid over existing carpet instead of the floor being screeded and plastering was was done after all units installed and flooring laid and new work tops fitting. But I got all the blame as after each job done I was asked by the fitter that if I didn't sign their work sheets they would not be paid and when the fitter left I was told that their boss had labelled me as 'trouble'. I have had a series of correspondence with various managers and was only offered £200 which would not cover the costs of putting things right. Due to the constant stone walling and being 'trouble' and with all that is going on with this terrible lockdown (which I feel sure Wickes will blame me for) I wrote to Mr David Wood CEO, for his view but got no reply. I did tell a My Nyendwa that I would accept £500 in settlement to be donated the hospital Cancer unit where my late Husband had his treatment. I have heard nothing since and have been unable to get contact him. If you watch Wickes new slick video and if you are looking for a kitchen it implies 'Your Trust OUR Installers. I was constantly told that the installers had nothing to do with Wickes. It also says 'OUR' experienced installers will fit your kitchen to the highest standards, so you can relax knowing your kitchen is in safe hands' I did get a call over a week ago from Mr Jon Robinson who said he as an independent advisor and Trading Standards were looking into this. When I rang Mr Robinson his answer phone announced 'Mr Robinson, Wickes Claims Manager' so Wickes was looking into Wickes complaints so how does that work. So by all means enjoy a lovely new kitchen from Wickes and if are an elderly consumer remember take someone you trust with you and NEVER NEVER sign anything you don't fully understand.